OUR 10 STEP PROCESS: FROM ARRIVAL TO DELIVERY
1. Towing your car
If your car cannot be driven to our center, take advantage of our towing service (please, for your safety, never drive
a damaged car that could be unsafe to drive). The cost of the tow is built-in to your estimate and approved by your
insurance company so that you don't pay out of pocket.
2. The Estimate
Your estimate will be prepared personally by our estimators in conjunction with your auto insurance representative.
We have years of experience in the auto-body and paint industry, guaranteeing you the most accurate and thorough
estimate available anywhere. Every detail is covered since we never leave anything to chance.
3. Customer Service
When you come to Neet’s Autobody collision, you will be welcomed and asked to fill out a simple form. Your Customer Service Specialist will step you through each section of your cost estimate and obtain insurance authorization,
if necessary, while you wait. You will also be informed of all repair details including a completion timeline. We will
contact you personally with any updates as they arise.
4. Car Rental
Getting you a temporary vehicle couldn't be easier. Because of our excellent relationship with Hertz Rent-A-Car,
our Customers can enjoy the convenience of on-site car rental.
5. Repair Process
We start the physical process by getting your vehicle prepared for repair by removing all visually damaged parts.
If during the tear down inspection any hidden damage is revealed, you and your Insurance Company (when needed)
will be informed. Most damaged vehicles require the frame to be straightened. Our Chief Frame Diagnostic System and Chief EZ Liner frame puller enable precise accuracy when repairing your vehicle's frame, so that panels align to factory
specification and your car goes down the road in a straight line. Sheet metal repairs are completed in specialized bays
equipped with the most up-to-date equipment, including ProSpot welders, to create spot welds like those used in the
automobile manufacturing industry.
6. Paint Shop
To get your vehicle ready for paint, precise sanding and careful masking of all areas of the vehicle are required.
The prep work is the difference between a top-notch paint job and a mediocre one. Your vehicle will be painted with
only PPG paints and clearcoats by our PPG Certified Painters. PPG commercial coatings are what most car manufacturers use (factory paint) and are applied in our state-of-the-art Garmat spray/baking booths which utilize
state-of-the-art European downdraft technology. We are an Authorized PPG Paint CenterVehicle
After all repair work is completed and inspected, your vehicle is reassembled to exact manufacturer specifications.
8. Final Clean-Up and Detailing
Once repairs have passed final inspection, we will thoroughly clean and detail your vehicle, making sure everything
is "Perfect" and meets your high standards. Your vehicle will be sure to impress upon delivery.
9. Final Inspection
All aspects of the repair are thoroughly inspected to make sure nothing was left to chance and guaranteed to meet factory specifications.
10. Delivery to the client
After final inspection, Tim Neet will contact and present you with your finished vehicle, making sure to point out all repairs
that were completed as well as providing any additional instructions and tips regarding the care of your newly refinished vehicle.